Legal
ZALA Terms of Service
(Organization Agreement)
Effective Date: July 8, 2026
These Terms of Service (the “Agreement”) are a binding agreement between GDiz LLC, a Delaware limited liability company with its mailing address at 440 N Barranca Ave #4348, Covina, CA 91723, United States (“ZALA,” “we,” “us,” or “our”), and the church, ministry, nonprofit, or other organization identified during account registration or on an applicable Order Form (“Organization,” “Customer,” or “you”).
This Agreement governs the Organization’s subscription to and use of the ZALA platform — a multi-tenant engagement, communication, and giving platform available at zala.net and through related mobile and web applications, software, APIs (application programming interfaces), and services (collectively, the “Service”).
By creating an Organization account, clicking “accept,” signing an Order Form, or using the Service, the individual accepting this Agreement represents that they are authorized to bind the Organization, and the Organization agrees to this Agreement. If you do not have that authority, or the Organization does not agree, do not accept this Agreement or use the Service.
Individuals who use the Service as members, donors, attendees, or other end users of an Organization are governed by the separate ZALA Terms of Use (zala.net/legal/terms-of-use), not this Agreement.
1. Definitions
- “Admin User” means an individual authorized by the Organization to access the Service’s administrative features on the Organization’s behalf (e.g., staff, volunteers with admin roles).
- “End User” means an individual who accesses the Organization’s presence on the Service as a member, visitor, donor, volunteer, or attendee, whether through the shared ZALA app, a co-branded app, a white-label app, or the web.
- “Member Data” means personal information about End Users and contacts that the Organization or its End Users submit to, or generate within, the Service, including contact records, profile information, giving records, attendance, group memberships, messages, prayer requests, and posts.
- “Organization Content” means content the Organization or its Admin Users upload or publish through the Service, including text, images, audio, video, livestreams, sermons, logos, and branding.
- “Order Form” means an ordering document, online checkout flow, or in-app plan selection that specifies the plan, fees, and any special terms (including Founding Customer terms) agreed between the parties.
- “Plan” means the subscription tier selected by the Organization (e.g., Free, Core, Growth, Scale, Enterprise), as described at zala.net/pricing and in the applicable Order Form.
- “Platform Fee” means the percentage fee ZALA charges on giving and payment transactions processed through the Service, as specified for the Organization’s Plan, which is in addition to (not inclusive of) third-party payment processing fees.
- “Location” means one physical campus — a single building or address at which the Organization holds services or operates. Multiple services or gatherings at one building constitute one Location; separate buildings constitute separate Locations.
2. The Service
2.1 Provision. Subject to this Agreement and payment of applicable fees, ZALA grants the Organization a non-exclusive, non-transferable, non-sublicensable right during the Term to access and use the Service for the Organization’s internal ministry, community engagement, communications, and fundraising purposes, up to the limits of the Organization’s Plan (Locations, Admin Users/staff seats, contacts, features).
2.2 Plans and limits. Feature availability, usage limits, support levels, and Platform Fees vary by Plan. Current Plans and pricing are published at zala.net/pricing. If the Organization exceeds Plan limits (e.g., contact counts, Locations), ZALA may require an upgrade or charge published add-on fees (e.g., additional Location or additional contact fees) after notice.
2.3 Modifications. ZALA may enhance, modify, or discontinue features of the Service, provided that ZALA will not materially degrade the core functionality of the Organization’s Plan during a paid subscription period without providing a substantially equivalent replacement or a pro-rated remedy.
2.4 Beta features. Features identified as beta, preview, or early access are provided as-is, may change or be withdrawn at any time, and are excluded from any service commitments.
3. Trials
3.1 Trial period. Where offered, self-serve Plans include a 30-day free trial. A valid payment method is required at signup and is securely stored by our payment processor; it is not charged at signup.
3.2 Conversion. Unless the Organization cancels before the end of the trial, the stored payment method will be automatically charged on day 31 for the first subscription period. ZALA will send a reminder before the trial ends (targeted at day 21).
3.3 Cancellation and refund grace. The Organization may cancel at any time during the trial through in-app self-service settings. If the first subscription charge is processed and the Organization did not intend to continue, ZALA will refund that first charge on request made within 7 days of the charge, no questions asked.
3.4 Sales-led pilots. Scale and Enterprise Plans are provisioned through sales-led pilots under an Order Form, not self-serve trials, and are governed by the pilot terms in that Order Form.
4. Fees, Billing, and Taxes
4.1 Subscription fees. Subscription fees are billed monthly in advance at the rates in the applicable Order Form or, absent an Order Form, at published pricing. Except as expressly stated in this Agreement or an Order Form, fees are non-refundable.
4.2 Platform Fees on giving. ZALA charges the Platform Fee applicable to the Organization’s Plan on donation and payment volume processed through the Service. Platform Fees are in addition to payment processing fees charged by the payment processor (e.g., Stripe), which are passed through to the Organization or, where the donor-covers-fees option is enabled and used, added to the donor’s payment. Platform Fees are deducted at the transaction level or invoiced, as described in the Organization’s billing settings.
4.3 Add-ons. Published add-ons (e.g., additional Locations, additional contacts, migration services, training, additional development hours, future modules) are billed at the rates published or quoted at the time of purchase.
4.4 Price changes. ZALA may change published pricing on notice; changes take effect for the Organization at the start of the next Renewal Term (Section 5.2), not mid-term, except for pass-through changes imposed by payment processors or app stores.
4.5 Late payment; suspension. If undisputed fees remain unpaid 15 days after the due date, ZALA may suspend the Service (including disbursement-adjacent features, to the extent permitted by the payment processor’s rules) until payment is made, following at least 7 days’ written notice. Suspension does not relieve the Organization of its payment obligations.
4.6 Taxes. Fees are exclusive of taxes. The Organization is responsible for all applicable sales, use, VAT, and similar taxes (excluding taxes on ZALA’s income). Organizations claiming tax exemption must provide valid exemption documentation.
4.7 Regional pricing. Where ZALA offers regionally adjusted pricing, eligibility is based on the Organization’s principal place of operation; misrepresenting location to obtain regional pricing is a material breach.
5. Term, Renewal, and Termination
5.1 Term. Unless the Order Form states otherwise, paid subscriptions have an initial term of twelve (12) months from the first paid billing date (the “Initial Term”), billed monthly.
5.2 Renewal. The subscription automatically renews for successive twelve (12)-month terms (each a “Renewal Term”) unless either party gives written notice of non-renewal at least sixty (60) days before the end of the then-current term.
5.3 Free Plan. The Free Plan is month-to-month and may be terminated by either party at any time.
5.4 Founding Customer terms. Organizations accepted into the Founding Customer program receive the pricing, discounts, implementation guarantee, and the 30-day exit right during the first six (6) months described in their Order Form, in exchange for the reference and feedback commitments described there. Founding Customer terms prevail over this Section 5 to the extent of any conflict.
5.5 Termination for cause. Either party may terminate this Agreement if the other party materially breaches it and fails to cure within thirty (30) days of written notice, or immediately upon the other party’s insolvency, bankruptcy, or cessation of business. ZALA may suspend or terminate immediately for breaches of Sections 7 (Giving), 8 (Organization Responsibilities), or 9 (Acceptable Use) that create legal exposure, safety risk, or harm to the Service or other tenants.
5.6 Effect of termination. Upon expiry or termination: (a) the Organization’s access rights end; (b) fees accrued through the effective date remain payable; (c) if ZALA terminates without cause or the Organization terminates for ZALA’s uncured breach, ZALA will refund prepaid fees for the unused remainder of the term; and (d) Sections that by their nature survive (including 4, 5.6, 6.4, 11–13, 15–18, 20–21) survive.
5.7 Data export and deletion. For thirty (30) days after termination, ZALA will make Member Data and Organization Content available for export in commonly used formats (e.g., CSV for contacts and giving records; source media files) on request. Thereafter, ZALA will delete or de-identify the Organization’s tenant data within a commercially reasonable period, except as retained in routine backups (which expire on schedule) or as required by law, tax, accounting, or payment-network rules.
6. Giving and Payments
6.1 Payment processing. Giving and payment functionality is provided through third-party payment processors, currently Stripe, Inc., via Stripe Connect. The Organization — not ZALA — is the merchant of record and recipient of donations. To use giving features, the Organization must register for and maintain a connected account with the processor and agrees to the applicable processor agreements, including the Stripe Connected Account Agreement and Stripe Services Agreement, and to Stripe’s Acceptable Use Policy and Restricted Businesses list. ZALA may add or substitute payment processors, and additional or substitute processor terms may apply.
6.2 Onboarding and verification. The Organization must provide accurate, complete, and current information during payment onboarding (including legal entity, tax identification, banking, and beneficial-ownership information where required) and keep it updated. The processor and ZALA may conduct identity, sanctions, and risk screening, and may decline, suspend, or terminate payment functionality based on the results or applicable law.
6.3 Funds, disbursement, and receipts. Donations are settled by the processor to the Organization’s connected account per the processor’s payout schedule, less processing fees and Platform Fees. ZALA does not hold, control, or take custody of donated funds. The Organization is solely responsible for: (a) the truthful representation of fundraising purposes and use of funds; (b) issuing donor tax receipts and annual giving statements and their accuracy; (c) its tax-exempt status and compliance with charitable solicitation, registration, and reporting laws in each jurisdiction where it solicits; and (d) refunds and responses to donor disputes, subject to Section 6.4.
6.4 Chargebacks, refunds, and reversals. The Organization is financially responsible for refunds, chargebacks, reversals, and associated processor fees on its transactions. ZALA and the processor may debit the connected account or offset future payouts to recover these amounts.
6.5 Prohibited use of payments. The Organization must not use giving features for any activity prohibited by law, this Agreement, or processor policies, including money laundering, terrorist financing, sanctioned transactions, fraud, or transactions unrelated to the Organization’s stated charitable, religious, or organizational purposes. ZALA may suspend payment features, block or reverse transactions, freeze functionality, and report suspicious activity to processors and authorities as required by law, without prior notice where legally required or reasonably necessary.
6.6 Recurring giving. Where End Users establish recurring donations, the Organization is responsible for honoring cancellations communicated to it and for its own donor-facing refund policies, consistent with the ZALA Terms of Use.
6.7 No financial, tax, or legal advice. ZALA provides software. Nothing in the Service constitutes tax, legal, accounting, or fundraising-compliance advice.
7. Organization Data, Privacy, and Communications Compliance
7.1 Roles. As between the parties, the Organization owns Member Data and Organization Content and is the data controller (or equivalent) for Member Data. ZALA processes Member Data as the Organization’s service provider/processor solely to provide the Service, as described in the ZALA Privacy Policy (zala.net/legal/privacy) and any executed Data Processing Addendum (“DPA”). Where a DPA is executed, it is incorporated into this Agreement.
7.2 Lawful basis for uploaded data. The Organization represents that it has all rights, consents, and lawful bases required to submit Member Data to the Service and to have ZALA process it as contemplated, including for contacts imported from spreadsheets, prior systems, or third-party sources.
7.3 Messaging compliance. The Organization is solely responsible for its use of email, SMS (short message service), push, and calling features, including: (a) obtaining any legally required consent — including prior express written consent where required by the TCPA (Telephone Consumer Protection Act) for SMS/autodialed communications in the United States; (b) honoring opt-outs (e.g., STOP replies, unsubscribe links); and (c) complying with CAN-SPAM, TCPA, carrier/10DLC registration requirements, and equivalent laws in other jurisdictions. ZALA provides tooling to support compliance but does not guarantee it.
7.4 Sensitive data. The Organization acknowledges that religious affiliation, prayer requests, pastoral care, and counseling-related information may constitute sensitive personal information under applicable law, and agrees to configure visibility, permissions, and workflows accordingly. The Organization must not submit to the Service data subject to special regulatory regimes that the Service is not designed for (e.g., HIPAA-covered protected health information, unless a BAA (business associate agreement) is executed on an Enterprise Plan; cardholder data outside the processor’s hosted fields; government-issued ID numbers except where a feature expressly requests them).
7.5 Children. Where the Organization uses the Service in connection with minors (e.g., children’s or youth ministry), the Organization is responsible for obtaining verifiable parental consent where required (including under COPPA (Children’s Online Privacy Protection Act)) and for supervising minor-related features consistent with its own child-safety policies.
7.6 Privacy notices. The Organization will maintain and make available to its End Users a privacy notice that accurately describes its collection and use of Member Data through the Service.
7.7 Aggregate and de-identified data. ZALA may generate and use de-identified, aggregated data derived from use of the Service (e.g., feature usage, performance metrics) to operate, secure, benchmark, and improve the Service, provided it does not identify the Organization or any individual.
8. Organization Responsibilities
The Organization will: (a) be responsible for all acts and omissions of its Admin Users and for maintaining the confidentiality of authentication credentials and one-time passcodes; (b) promptly notify ZALA of any suspected unauthorized access; (c) moderate End User content within its tenant in accordance with Section 9 and its own community standards; (d) use the Service only for lawful purposes consistent with its organizational mission; and (e) comply with all laws applicable to its use of the Service, including employment-, volunteer-, safeguarding-, and fundraising-related laws.
9. Acceptable Use
The Organization must not, and must not permit anyone to: (a) use the Service to store or transmit unlawful, infringing, defamatory, or harmful material, or any material that exploits or endangers minors; (b) use the Service to send spam or unlawful communications; (c) interfere with or disrupt the integrity or performance of the Service or other tenants; (d) attempt to gain unauthorized access to the Service or its systems, or probe, scan, or test vulnerabilities without written authorization; (e) reverse engineer, copy, or create derivative works of the Service except as permitted by law; (f) resell, sublicense, or provide the Service to third parties except to its own End Users as contemplated by this Agreement; (g) use the Service to build a competing product; (h) upload malicious code; or (i) circumvent usage limits, metering, or security controls. ZALA may remove content and suspend accounts to enforce this Section, applicable law, or app store and processor policies, and will notify the Organization where practicable. ZALA reports child sexual abuse material to the National Center for Missing & Exploited Children (NCMEC) and relevant authorities as required by law.
10. Apps, Branding, and White-Label
10.1 Shared and co-branded apps. On applicable Plans, the Organization’s presence appears within the shared ZALA apps and/or a co-branded experience. The Organization grants ZALA a non-exclusive, royalty-free license during the Term to use its name, logos, and Organization Content solely to provide the Service (including display within apps, notifications, receipts, and the Organization’s web presence).
10.2 White-label apps. On Plans that include white-label apps, ZALA will build and submit dedicated apps under the Organization’s or ZALA’s developer accounts as specified in the Order Form. The Organization is responsible for: (a) maintaining any required app store developer accounts, enrollments, and organizational verification (e.g., D-U-N-S); (b) the accuracy of app store listings and legally required policies; and (c) compliance with Apple App Store and Google Play developer terms. App store review timelines and decisions are outside ZALA’s control, and app store policy changes may require changes to app functionality.
10.3 Custom domains. Where the Organization connects a custom domain, it represents it has the rights to use that domain and authorizes ZALA to provision certificates and routing for it.
11. Intellectual Property
11.1 ZALA IP. ZALA and its licensors own the Service, including all software, design, documentation, and underlying technology, and all improvements to them. No rights are granted except as expressly stated.
11.2 Organization IP. The Organization retains all rights in Organization Content and Member Data, subject to the licenses granted in this Agreement.
11.3 Feedback. The Organization grants ZALA a perpetual, irrevocable, royalty-free license to use feedback and suggestions without restriction or obligation.
11.4 Copyright complaints (DMCA). ZALA responds to copyright infringement notices under the Digital Millennium Copyright Act. Notices should be sent to ZALA’s designated agent: GDiz LLC, Attn: DMCA Agent, 440 N Barranca Ave #4348, Covina, CA 91723, United States; email: hello@zala.net. ZALA maintains a policy of terminating repeat infringers in appropriate circumstances. The Organization is responsible for holding all licenses required for content it streams, posts, or distributes (including music performance, streaming, and podcast licenses such as CCLI, CCS, or equivalents, and Bible translation licenses for scripture content it supplies).
12. Confidentiality
Each party will protect the other’s non-public information disclosed in connection with this Agreement (“Confidential Information”) with at least reasonable care, use it only to perform under this Agreement, and not disclose it except to personnel and advisors bound by comparable obligations, or as required by law (with notice where lawful). Confidential Information excludes information that is public without breach, independently developed, or rightfully received from a third party. This Section survives for three (3) years after termination (indefinitely for trade secrets).
13. Support, Availability, and Security
13.1 Support. ZALA provides support at the level published for the Organization’s Plan (e.g., community/email for Free; targeted response times for paid tiers; dedicated customer success and uptime commitments on Scale and Enterprise as stated in the Order Form). Published response-time targets are objectives, not warranties, except where an Order Form states a contractual SLA (service level agreement) with defined remedies.
13.2 Security. ZALA maintains commercially reasonable administrative, technical, and physical safeguards designed to protect Member Data, including encryption in transit, access controls, and tenant isolation. ZALA will notify the Organization without undue delay after confirming a security breach affecting Member Data and will provide information reasonably required for the Organization to meet its own notification obligations.
13.3 Subprocessors and third-party services. The Service is built on third-party infrastructure and services (including cloud hosting, content delivery, media streaming, payment processing, communications delivery, and analytics providers). A current list of material subprocessors is available on request or in the DPA. Optional integrations the Organization enables (e.g., relaying streams to YouTube or Vimeo, calendar or email integrations) are governed by those third parties’ terms, and ZALA is not responsible for third-party services.
14. Publicity
Neither party may use the other’s name or logo publicly without consent, except: (a) ZALA may identify the Organization as a customer in customer lists and materials unless the Organization opts out in writing; and (b) Founding Customers grant the publicity, reference, and case-study rights described in their Order Form.
15. Warranties and Disclaimers
15.1 Mutual. Each party warrants it has the authority to enter into this Agreement.
15.2 ZALA. ZALA warrants that it will provide the Service with commercially reasonable skill and care.
15.3 Disclaimer. EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” AND ZALA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. ZALA IS NOT RESPONSIBLE FOR END USER CONTENT, THE ORGANIZATION’S USE OF FUNDS, OR THIRD-PARTY SERVICES.
16. Indemnification
16.1 By the Organization. The Organization will defend and indemnify ZALA, its affiliates, and their officers, directors, employees, and agents against third-party claims, and resulting damages, costs, and reasonable attorneys’ fees, arising from: (a) Organization Content or Member Data; (b) the Organization’s fundraising activities, use of funds, tax receipts, or charitable-solicitation compliance; (c) the Organization’s communications (including TCPA/CAN-SPAM claims); (d) the Organization’s breach of this Agreement or violation of law; or (e) disputes between the Organization and its End Users.
16.2 By ZALA. ZALA will defend and indemnify the Organization against third-party claims alleging that the Service, as provided by ZALA and used as authorized, infringes a U.S. patent, copyright, or trademark, or misappropriates a trade secret, and will pay resulting damages and reasonable attorneys’ fees finally awarded or agreed in settlement. If the Service is enjoined or likely to be, ZALA may procure the right to continue use, modify the Service to be non-infringing, or terminate and refund prepaid unused fees. This Section 16.2 does not apply to claims arising from Organization Content, Member Data, combinations with items not provided by ZALA, or unauthorized use, and states ZALA’s entire liability for infringement.
16.3 Procedure. The indemnified party must give prompt notice, reasonable cooperation, and sole control of defense and settlement to the indemnifying party (no settlement imposing obligations on the indemnified party without its consent).
17. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DONATIONS, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY; AND (b) EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT IS LIMITED TO THE FEES PAID OR PAYABLE BY THE ORGANIZATION TO ZALA IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THESE LIMITS DO NOT APPLY TO: THE ORGANIZATION’S PAYMENT OBLIGATIONS; EITHER PARTY’S INDEMNIFICATION OBLIGATIONS; BREACH OF SECTION 12 (CONFIDENTIALITY); OR A PARTY’S GROSS NEGLIGENCE, FRAUD, OR WILLFUL MISCONDUCT.
18. Governing Law and Dispute Resolution
This Agreement is governed by the laws of the State of Delaware, excluding its conflict-of-laws rules. The state and federal courts located in Wilmington, Delaware (New Castle County) have exclusive jurisdiction over any dispute arising out of or relating to this Agreement, and each party irrevocably consents to personal jurisdiction and venue there and waives any objection based on inconvenient forum. Each party waives, to the fullest extent permitted by law, any right to a jury trial in any such dispute. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
19. Changes to this Agreement
ZALA may update this Agreement by posting a revised version and updating the “Effective Date”. For material changes, ZALA will give the Organization at least thirty (30) days’ notice via the Service or email. Changes apply at the start of the next Renewal Term, or earlier if the Organization accepts them or the change is required by law, payment processors, or app stores. If a legally required mid-term change materially reduces the Service, the Organization may terminate the affected subscription and receive a pro-rated refund of prepaid fees.
20. General
20.1 Notices. Legal notices to ZALA must be sent to hello@zala.net and 440 N Barranca Ave #4348, Covina, CA 91723, United States; notices to the Organization may be sent to the account owner’s email and are deemed given when sent.
20.2 Assignment. Neither party may assign this Agreement without the other’s consent, except to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets, with notice.
20.3 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control (excluding payment obligations).
20.4 Relationship. The parties are independent contractors. There are no third-party beneficiaries, except that End Users are bound by the Terms of Use and Stripe is an intended beneficiary of the processor-related provisions of Section 6.
20.5 Export and sanctions. The Organization represents it is not located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive U.S. sanctions, and is not a sanctioned party, and will comply with applicable export control and sanctions laws.
20.6 Order of precedence. If there is a conflict: (1) the Order Form, (2) the DPA (for data protection matters), (3) this Agreement, (4) published policies.
20.7 Entire agreement; severability; waiver. This Agreement (with documents incorporated by reference) is the entire agreement regarding its subject matter and supersedes prior agreements. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder will remain in effect. Failure to enforce a provision is not a waiver.
21. Contact
GDiz LLC — 440 N Barranca Ave #4348, Covina, CA 91723, United States Email: hello@zala.net · Web: zala.net